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Vxelo Privacy Policy

Last updated: 10/07/2024

Welcome to Vxelo, a short-stay vacation rental service. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our service and informs you about your privacy rights and how the law protects you.

If you have any questions or concerns about this policy, or our practices with regards to your personal information, please contact us at:

Vxelo, Dover, DE
Phone: 833-252-2777
Email: [email protected]

Table of Contents

1. Scope of This Privacy Policy

This Privacy Policy applies to all Vxelo services, including our website (vxelo.com), mobile applications, and other online services (collectively, “Services”). It covers how Vxelo collects, uses, and shares information about users, guests, and other visitors using our services from all continents and countries, adhering to privacy laws such as GDPR, CCPA, and others.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, such as when you create an account, book a stay, contact customer support, or participate in surveys. This includes:

  • Account Information: Name, email address, phone number, and password.
  • Profile Information: Profile picture, personal description, and other details you choose to provide.
  • Booking Information: Stay preferences, payment information, and identification documents.
  • Communications: Messages between you and Vxelo, including customer support inquiries.
  • Preferences: Your preferences related to communication, services, and other personal settings.
  • Feedback and Reviews: Information you provide when you leave feedback or reviews on our platform.
  • Survey Responses: Information provided through participation in surveys or questionnaires.

2.2 Information We Collect Automatically

When you use our services, we automatically collect information, including:

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Information: Pages viewed, time spent on pages, clicks, and other actions.
  • Location Information: Approximate location derived from your IP address or device settings.
  • Log Information: Details about your interactions with our services, such as the time, date, and duration of your activities.
  • Cookies and Tracking Data: Information collected through cookies and other tracking technologies.

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

  • Social Media: If you link your social media account to Vxelo, we may receive information from those platforms.
  • Payment Providers: Information related to transactions processed through third-party payment providers.
  • Advertising Partners: Information from advertising and marketing partners to provide you with tailored offers.
  • Publicly Available Sources: Information from public databases or other publicly accessible sources.

3. How We Use Your Information

We use your information to provide, maintain, and improve our services, including:

  • Processing bookings and managing reservations.
  • Providing customer support and responding to inquiries.
  • Personalizing your experience and customizing content.
  • Sending you updates, promotional offers, and other marketing communications.
  • Ensuring compliance with applicable laws and regulations.
  • Analyzing trends and usage patterns to improve our services.
  • Managing your preferences and ensuring your desired communication settings are respected.
  • Preventing fraud, unauthorized activities, and maintaining the security of our platform.
  • Conducting research, surveys, and market analysis to improve our services.
  • Facilitating social sharing features, including enabling you to share content through social media platforms.

4. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who help us provide our services, such as payment processors, hosting providers, and IT service providers.
  • Legal Requirements: Authorities when required by law, such as to comply with a subpoena, legal process, or government request.
  • Business Transfers: In connection with a merger, sale, or other business transaction involving Vxelo, we may share or transfer your information as part of the assets involved in the transaction.
  • Advertising Partners: With partners to provide tailored advertisements and marketing communications.
  • Affiliates: We may share your information with our affiliates and subsidiaries for purposes consistent with this Privacy Policy.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

5. International Data Transfers

Vxelo operates globally, and your information may be transferred to, and processed in, countries other than your own. We ensure appropriate safeguards are in place to protect your information, in compliance with GDPR and other relevant laws. When transferring data internationally, we take the following measures:

  • Implementing Standard Contractual Clauses approved by the European Commission.
  • Ensuring third parties in non-EEA countries have adequate data protection measures.
  • Conducting regular assessments to ensure compliance with data transfer regulations.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls. However, please note that no method of transmission over the internet is 100% secure. Our security measures include:

  • Encryption of sensitive data, both in transit and at rest.
  • Access controls to restrict access to personal data.
  • Regular security assessments and vulnerability testing.
  • Incident response protocols to address potential data breaches.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and store certain information. Cookies are small data files stored on your device that help us remember your preferences and enhance your experience. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy. Types of cookies we use include:

  • Essential Cookies: Necessary for the proper functioning of our website and services.
  • Performance Cookies: Help us understand how our services are used and improve user experience.
  • Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
  • Advertising Cookies: Used to deliver relevant advertisements based on your interests.

8. Your Rights Under GDPR and Other Laws

Depending on your location, you may have certain rights regarding your personal data, including:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data.
  • Restriction: Request the restriction of processing your data.
  • Objection: Object to the processing of your personal data for certain purposes.
  • Portability: Request a copy of your personal data in a structured, machine-readable format.
  • Withdraw Consent: Withdraw your consent where the processing is based on your consent.
  • Lodge a Complaint: Lodge a complaint with a data protection authority if you believe your rights have been violated.

9. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information. Parents or guardians may contact us to request the deletion of such data.

10. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may also retain information for legal, accounting, or compliance purposes. Data retention periods include:

  • Account Information: Retained until your account is deleted, unless longer retention is required by law.
  • Transaction Information: Retained as long as necessary for financial reporting and compliance purposes.
  • Marketing Data: Retained until you opt-out or withdraw consent.

We process your personal data based on the following legal grounds:

  • Consent: You have given us consent to process your data for specific purposes.
  • Contract: Processing is necessary for the performance of a contract with you.
  • Legal Obligation: Processing is necessary for compliance with a legal obligation.
  • Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services.
  • Vital Interests: Processing is necessary to protect the vital interests of you or another person.

12. California Privacy Rights (CCPA)

California residents have certain rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information we collect about you and how it is used.
  • Request access to and deletion of your personal information.
  • Opt-out of the sale of your personal information.

To exercise your rights under the CCPA, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

13. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy. If you have any questions or concerns about our data handling practices, you may contact our DPO at [email protected].

Our services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information. These third-party services may include:

  • Payment processors and gateways.
  • Social media integrations and sharing tools.
  • External booking platforms and affiliates.

15. Automated Decision-Making and Profiling

We may use automated decision-making and profiling to analyze your preferences and provide personalized services. These processes help us improve user experience by tailoring content and offers to individual users. You have the right to object to automated decision-making, including profiling, where it has a significant effect on you. If you wish to opt-out, please contact us at [email protected].

16. Do Not Track Signals

Some browsers include a “Do Not Track” (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, we do not respond to DNT signals as there is no common standard for how such signals should be interpreted. However, you can manage cookies and similar tracking technologies through your browser settings.

17. Social Media Features

Our services may include social media features, such as share buttons or other interactive features. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policies of the social media companies that provide them. We use social media features from:

  • Facebook
  • Twitter
  • LinkedIn
  • Instagram

18. User-Generated Content

You may have the ability to post content, such as reviews or comments, through our services. Any information you post will be publicly accessible, and we are not responsible for the information you choose to make public. Please consider the sensitivity of the information you share. We may use user-generated content for promotional purposes, and by submitting content, you grant us the right to use it in accordance with our Terms of Service.

19. Marketing Communications

We may send you marketing communications, such as promotional offers, newsletters, or other information that may be of interest to you. You can opt out of receiving such communications at any time by following the unsubscribe instructions included in each email or by contacting us. We ensure that marketing communications are in compliance with applicable laws, such as the GDPR and CAN-SPAM Act.

20. Employee and Contractor Data

This Privacy Policy also applies to personal information collected from employees and contractors of Vxelo, which may include contact details, payroll information, and other work-related data. We process this information for the purposes of employment, including payroll, benefits administration, and compliance with employment laws. Employee and contractor data is handled with the utmost confidentiality, and access is limited to authorized personnel only.

Consent is a fundamental aspect of data privacy. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. We use consent management tools to ensure that we obtain and document your consent for specific data processing activities, such as marketing. You can manage your consent preferences through your account settings or by contacting us at [email protected].

22. Data Breach Notification

In the event of a data breach that compromises your personal information, we are committed to notifying you promptly, in accordance with applicable data protection laws. We have implemented procedures to identify, assess, and respond to data breaches to minimize the risk and impact on individuals. If you become aware of any security vulnerabilities or potential breaches, please report them to us immediately at [email protected].

23. Cookies and Tracking Technologies for Mobile Apps

Cookies and similar tracking technologies are also used in our mobile applications for both iOS and Android to enhance the user experience and to provide a more personalized service. These technologies may be used to collect information such as device identifiers, usage data, and user behavior within the app. Tracking technologies used in our mobile applications include:

  • Mobile Cookies: Similar to website cookies, these are small pieces of data stored by your mobile device to remember settings and preferences.
  • Device Identifiers: Unique identifiers associated with your device to track app usage and user engagement.
  • In-App Tracking: We may collect information about your interactions within the app, such as features accessed, buttons clicked, and time spent on different sections.
  • Push Notification Tracking: If you opt in to receive push notifications, we may collect data on the notifications you view and click, in order to tailor future communications more effectively.

You can manage tracking preferences for mobile apps through your device settings. For example, on iOS, you can adjust privacy settings by navigating to “Settings” > “Privacy” > “Tracking”. On Android devices, you can navigate to “Settings” > “Privacy” to manage ad preferences. Please note that restricting tracking may impact the functionality and experience of the app.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically for any changes. If changes are significant, we may also provide additional notice, such as by email or in-app notifications.

25. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Vxelo, Dover, DE
Phone: 833-252-2777
Email: [email protected]

 

  • About Vxelo

    Vxelo is dedicated to transforming your travel experience by offering a seamless blend of vacation rentals and transportation options, with property listings available both locally and beyond. As we grow, our commitment to delivering exceptional service and insights remains strong.

    Our platform is built to meet all your accommodation and transportation needs, ensuring that every booking leads to a memorable journey.

    Discover the Vxelo difference—where every vacation begins with more than just a reservation, it’s the start of an unforgettable adventure.

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