Terms and Conditions

 

Vxelo Privacy Policy and Terms & Conditions

Last Updated: 10/10/2024

Table of Contents

Privacy Policy

Introduction

Vxelo (“we“, “us“, or “our“) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.vxelo.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site“). Please read this Privacy Policy carefully.

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

We comply with the General Data Protection Regulation (“GDPR“) and are committed to safeguarding the privacy of our website visitors and service users.

Definitions

For the purposes of this Privacy Policy:

• Personal Data: Any information relating to an identified or identifiable natural person.
• Processing: Any operation performed on personal data, whether or not by automated means.
• Data Subject: An individual who is the subject of personal data.
• User: Any individual who uses our Site, including Hosts and Guests.
• Host: A User who lists properties for short-term rental on the Site.
• Guest: A User who requests to book or books properties on the Site.
• Controller: The entity that determines the purposes and means of processing personal data.
• Processor: The entity that processes data on behalf of the controller.
• Cookies: Small files placed on your computer or mobile device when you visit a website.
• Device: Any device that can access the Site, such as a computer, smartphone, or tablet.
• Service Providers: Third-party companies or individuals employed to facilitate our services.

Who We Are

Vxelo is an online marketplace and hospitality service provider offering short-term lodging and tourism experiences. Our mission is to create a trusted community marketplace for people to list, discover, and book unique accommodations around the world. We connect property owners (“Hosts“) with travelers (“Guests“) seeking short-term accommodations.

Information We Collect

We collect information about you when you use our Site. The types of information we collect depend on how you use our services.

Personal Data Provided by You

We collect personal data that you voluntarily provide to us when you register for an account, express an interest in obtaining information about us or our products and services, participate in activities on the Site, or otherwise contact us.

Account Information

• Registration Data: When you create an account, we collect your name, email address, password, and phone number. This information is necessary to create and secure your account.
• Profile Information: You may choose to provide additional information, such as a profile picture, date of birth, gender, address, and a personal bio. Providing this information helps you get more from our services, like personalized recommendations.
• Identity Verification: For security purposes, we may collect government-issued identification documents (e.g., passport, driver’s license) and other authentication information to verify your identity. This helps us maintain a safe and trusted community.

Transaction Information

• Payment Details: We collect payment information, such as credit/debit card numbers, bank account details, and billing addresses, to process transactions securely. We use third-party payment processors who are PCI-DSS compliant.
• Booking Details: Information related to your bookings, including property details, dates, number of guests, and special requests. This information is essential for processing your reservations and providing customer support.

Communications

• Messages: We collect messages you send through the Site, including communications with Hosts, Guests, and customer support. These communications are monitored to ensure compliance with our policies and to enhance user safety.
• Feedback and Reviews: Information you provide in reviews, ratings, and other feedback. This helps us improve our services and assists other users in making informed decisions.

Information Automatically Collected

When you use our Site, certain information is automatically collected:

Usage Data

• Log Information: We collect details about your interactions with the Site, such as access times, pages viewed, IP address, browser type, and referring website addresses. This information helps us understand how users engage with our Site and improve its functionality.
• Device Information: Information about the device you use, including hardware model, operating system, browser type, and mobile network information. This assists us in optimizing our services for different devices and platforms.
• Location Data: With your consent, we collect geolocation data to provide location-based services, such as showing listings near you. You can enable or disable location services when you use our Site at any time through your device settings.

Cookies and Similar Technologies

We use cookies, web beacons, pixels, and other tracking technologies to collect information about your browsing activities. This helps us provide a more personalized experience, remember your preferences, and understand how you use our Site. For more details, please refer to our Cookies and Similar Technologies section.

Information from Third Parties

Social Media Platforms

If you choose to link your social media accounts (e.g., Facebook, Google) with Vxelo, we may collect information from those platforms, such as your public profile information, friend list, and email address. This integration allows for easier account creation and login, and enhances your user experience. We adhere to the privacy policies of these third-party services and will only access information you have authorized them to share.

Background Checks

Where permitted by law, we may obtain background check reports from third-party service providers. This may include criminal records or sex offender registrations. We use this information to enhance the safety and security of our community. The extent of background checks may vary depending on your location and applicable laws.

Other Sources

We may receive additional information about you from partners, payment processors, advertising networks, analytics providers, and publicly available sources. This information helps us to update, expand, and analyze our records, identify new customers, and provide products and services that may be of interest to you.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Services

• Account Management: To create, maintain, and secure your account, including verifying your identity and ensuring only authorized users have access.
• Facilitating Transactions: To process bookings, payments, and refunds securely and efficiently.
• Personalization: To tailor content, search results, and recommendations based on your preferences and past activities.
• Customer Support: To assist with inquiries, resolve disputes, and address technical issues promptly and effectively.
• Enhancing User Experience: To understand how users interact with our Site and services, allowing us to improve functionality and user satisfaction.

Communication

• Transactional Communications: To send confirmations, updates, security alerts, and administrative messages related to your account and bookings.
• Marketing Communications: To send promotional offers, newsletters, surveys, and other marketing materials, subject to your communication preferences and applicable laws.
• Engagement: To invite you to participate in referral programs, contests, or other promotional activities.

Safety and Security

• Verification: To verify your identity, prevent fraud, and enhance trust and safety on our platform.
• Risk Assessment: To assess risks associated with your account and monitor for suspicious activities or violations of our policies.
• Compliance: To comply with legal obligations, such as anti-money laundering regulations, and to enforce our Terms & Conditions.

Analytics and Research

• Usage Analysis: To analyze trends, usage, and activities to improve our services and develop new features.
• Research and Development: To conduct research and engage in product development to enhance user experience and our offerings.
• Anonymized Data: To aggregate and anonymize data for statistical analysis, market research, and benchmarking.

Legal and Compliance

• Dispute Resolution: To resolve disputes, enforce our agreements, and protect our legal rights.
• Legal Requirements: To comply with court orders, legal processes, or governmental regulations, and to respond to lawful requests.
• Protecting Rights and Interests: To protect the rights, property, or safety of Vxelo, our users, or others.

Legal Basis for Processing Personal Data

Under the GDPR, we rely on the following legal bases to process your personal data:

Consent

We process your personal data when you have given explicit consent for specific purposes, such as receiving marketing communications or enabling certain features of our Site. You have the right to withdraw your consent at any time.

Contractual Necessity

Processing is necessary for the performance of a contract to which you are a party, such as facilitating bookings and transactions. Without this information, we cannot provide the requested services.

Legal Obligations

We process data to comply with legal and regulatory requirements, such as tax laws, anti-money laundering regulations, and reporting obligations. This ensures that we operate within the bounds of applicable laws.

Legitimate Interests

Processing is necessary for our legitimate interests, provided your rights do not override these interests. This includes improving our services, ensuring security, preventing fraud, and promoting our business. We carefully consider and balance any potential impact on you and your rights before processing your personal data for our legitimate interests.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our Site. This section explains what these technologies are and why we use them.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They enable the website to recognize your device and store information about your preferences or past actions. Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your device when you go offline, while session cookies are deleted as soon as you close your web browser.

Types of Cookies We Use

Essential Cookies

Purpose: Necessary for the functioning of the Site and to provide you with services you have requested.

Examples:

• Authentication Cookies: Help us recognize you when you sign in and secure your account.
• Security Cookies: Used to support or enable security features and detect malicious activity.

Performance Cookies

Purpose: Collect information about how visitors use the Site to improve its performance.

Examples:

• Analytics Cookies: Such as Google Analytics, help us understand how users interact with our Site.
• Error Management Cookies: Assist in diagnosing and fixing technical issues.

Functional Cookies

Purpose: Remember choices you make to provide enhanced features and personalized content.

Examples:

• Language Preferences: Store your language and region preferences.
• Customization Cookies: Provide customized content based on your interactions.

Advertising Cookies

Purpose: Deliver advertisements relevant to you and your interests, and measure the effectiveness of advertising campaigns.

Examples:

• Targeting Cookies: Track browsing habits to show personalized ads.
• Social Media Cookies: Allow you to share content on social media platforms.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, or set preferences for certain websites. However, disabling cookies may affect the functionality of our Site, and some features may not work as intended.

For more information on how to manage cookies, please refer to your browser’s help documentation or visit www.allaboutcookies.org.

Data Sharing and Disclosure

We may share your information with third parties under the following circumstances:

With Your Consent

We may share information when you provide consent or request us to do so. For example, if you agree to share your information with a third-party partner, we will disclose your data accordingly.

Service Providers

We engage third-party companies to perform services on our behalf, such as:

• Payment Processing: Securely processing transactions and managing refunds.
• Data Analysis: Analyzing usage patterns and user behavior to improve our services.
• Marketing Services: Distributing promotional communications and managing marketing campaigns.
• Customer Support: Assisting with customer inquiries and support requests.

These service providers have access to personal data necessary to perform their functions but are prohibited from using it for other purposes. They are obligated to maintain the confidentiality and security of your information.

Hosts and Guests

• Hosts: When you book a property, we share necessary information with the Host, such as your name, contact details, booking details, and any special requests. This allows the Host to prepare for your stay and communicate with you effectively.
• Guests: If you are a Host, we share your listing information and contact details with potential Guests. This includes property descriptions, availability, pricing, and your profile information to help Guests make informed decisions.

Compliance with Laws

We may disclose information to comply with legal obligations, regulations, or governmental requests, such as:

• Legal Processes: Responding to subpoenas, court orders, or legal proceedings.
• Regulatory Requirements: Complying with tax laws, anti-money laundering regulations, and other legal obligations.
• Law Enforcement: Assisting law enforcement agencies in preventing or investigating illegal activities.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.

Protecting Rights and Interests

We may disclose information to protect the rights, property, or safety of Vxelo, our users, or others. This includes enforcing our Terms & Conditions, investigating potential violations, and preventing fraudulent activities.

Aggregated or Anonymized Data

We may share aggregated or anonymized data that does not identify you personally with third parties for research, marketing, analytics, and other purposes.

International Data Transfers

Your personal data may be transferred to and processed in countries outside of your country of residence, including countries that may not have data protection laws equivalent to those in your jurisdiction. When we transfer your information internationally, we take steps to ensure it receives an adequate level of protection.

Safeguards

• Standard Contractual Clauses: We use European Commission-approved contractual clauses to ensure adequate data protection when transferring personal data outside the European Economic Area (EEA).
• Privacy Shield Frameworks: For transfers to the United States, we may rely on Privacy Shield certifications of our service providers, although the EU-U.S. Privacy Shield framework has been invalidated by the European Court of Justice. We continue to monitor legal developments and implement alternative mechanisms where necessary.
• Binding Corporate Rules: Where applicable, we adhere to internal policies that comply with GDPR requirements for data protection.

Your Choices

You may contact us for more information about the safeguards we have put in place regarding international data transfers.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Criteria for Retention

• Account Status: We retain your data as long as you maintain an active account with us. If you deactivate your account, we may retain certain information for a reasonable period to comply with legal obligations, resolve disputes, or enforce our agreements.
• Legal Obligations: To comply with legal, tax, and accounting requirements, we retain transaction records and other necessary information as mandated by law.
• Dispute Resolution: For the duration necessary to resolve disputes, enforce our agreements, and protect our legal rights.
• Business Needs: To maintain accurate business and financial records, and to improve and develop our services.

Deletion of Data

Upon your request, we will delete or anonymize your personal data, unless we are legally permitted or required to retain certain information. Please note that residual copies of your information may remain in backup systems.

Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have specific rights regarding your personal data under the GDPR:

Right of Access

You have the right to request confirmation of whether we are processing your personal data, and access to the data we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete personal data we hold about you. We encourage you to keep your account information up-to-date.

Right to Erasure (“Right to Be Forgotten”)

You can request deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes it was collected, or if you withdraw consent and no other legal basis for processing exists.

Right to Restrict Processing

You can request that we limit the processing of your personal data under specific circumstances, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.

Right to Object

You can object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.

Right to Withdraw Consent

If processing is based on your consent, you have the right to withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

How to Exercise Your Rights

To exercise your rights, please contact us at [email protected]. We may need to verify your identity before processing your request.

Response Time

We aim to respond to all legitimate requests within one month. In some cases, it may take longer if your request is complex or you have made multiple requests. We will notify you if we need more time.

Right to Complain

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection authority.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Encryption

Data transmitted over our Site is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology. We also encrypt sensitive information stored on our servers.

Access Controls

Access to personal data is restricted to authorized personnel who need it for their job responsibilities. We use role-based access controls and regularly review permissions.

Regular Audits

We conduct regular security assessments, vulnerability scans, and penetration testing to identify and mitigate potential vulnerabilities in our systems.

Secure Development Practices

We follow secure coding practices and conduct code reviews to prevent security flaws in our software development process.

Physical Security

Our servers are hosted in secure data centers with physical access controls, surveillance, and environmental safeguards.

Incident Response

In the event of a data breach, we have procedures in place to promptly respond, mitigate the impact, and notify affected individuals and regulatory authorities as required by law.

Your Responsibilities

You are responsible for keeping your account credentials secure and not sharing them with others. We recommend using strong passwords and enabling two-factor authentication if available.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you become aware that a minor has provided us with personal data, please contact us at [email protected], and we will take steps to delete such information promptly.

Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by Vxelo. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Notification

Significant changes will be notified via email or a prominent notice on our Site prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

Effective Date

The date at the top of this Privacy Policy indicates when it was last updated. Your continued use of the Site after any modifications indicates your acceptance of the updated policy.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Terms & Conditions

Definitions

For the purposes of these Terms & Conditions:

• User: Any individual or entity accessing or using the Platform.
• Host: A User who creates a listing for a property on the Platform.
• Guest: A User who requests to book or books a property on the Platform.
• Listing: A property listed by a Host for short-term rental on the Platform.
• Content: All text, graphics, images, music, software, audio, video, information, or other materials.
• Platform: The Vxelo website, mobile application, and any other services provided by Vxelo.
• Service Fees: Fees charged by Vxelo to Hosts and Guests for the use of the Platform.
• Booking: A confirmed transaction where a Guest reserves a Listing.
• Terms: These Terms & Conditions.

Acceptance of Terms

By accessing or using the Platform, you acknowledge that you have read, understand, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use the Platform. These Terms constitute a legally binding agreement between you and Vxelo.

Eligibility

Age Requirement

You must be at least 18 years old and have the legal capacity to enter into contracts to use the Platform. By accessing or using the Platform, you represent and warrant that you meet these eligibility requirements.

Compliance

You agree to comply with all applicable laws, rules, and regulations when using the Platform. You may not use the Platform if you have been suspended or removed from the Platform by Vxelo.

Account Registration

Creating an Account

• Required Information: Provide accurate and complete information during registration, including your legal name, email address, and phone number.
• Username and Password: Choose a secure password and keep your login credentials confidential. You are responsible for all activities that occur under your account.
• Verification: We may require identity verification documents to confirm your identity and eligibility to use the Platform.

Account Responsibilities

• Security: You are responsible for maintaining the confidentiality of your account credentials and for any unauthorized access resulting from your failure to safeguard this information.
• Updates: Keep your account information up-to-date to ensure we can contact you regarding your account or transactions.
• Multiple Accounts: You may not register more than one account without our permission. Exceptions may apply for business accounts or property management companies.
• Account Suspension: We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent or illegal activities.

User Responsibilities

Accurate Information

You agree to provide truthful, accurate, current, and complete information in all interactions on the Platform. Misrepresenting yourself or your property is prohibited.

Compliance with Laws

You are responsible for understanding and complying with all laws, rules, and regulations that apply to your use of the Platform and any services you provide or receive through it.

Respect for Others

Treat other Users with respect and refrain from discriminatory, harassing, or harmful behavior. This includes:

• No Discrimination: Do not discriminate against others based on race, religion, nationality, gender, sexual orientation, disability, or any other protected characteristic.
• No Harassment: Do not engage in harassment, threats, or abusive behavior.
• Privacy: Respect the privacy of others and do not disclose personal information without consent.

Content Standards

You are responsible for the content you post on the Platform, including ensuring it does not infringe on intellectual property rights, contain offensive material, or violate any laws.

Listing Properties

Host Obligations

Ownership Rights

You must have legal authority to list the property, either as the owner or with the owner’s consent. You are responsible for ensuring your Listing complies with all applicable laws, regulations, and agreements.

Accurate Listings

Provide truthful descriptions, including:

• Property Details: Accurate descriptions of the property’s location, size, amenities, and condition.
• Pricing: Clear and transparent pricing, including any additional fees or charges.
• Availability: Keep your calendar up-to-date to reflect accurate availability.

Compliance with Laws

Adhere to all local regulations, zoning laws, tax requirements, and obtain necessary permits or licenses. This includes:

• Short-Term Rental Regulations: Comply with laws governing short-term rentals in your area.
• Safety Standards: Ensure the property meets safety standards, including smoke detectors, fire extinguishers, and emergency exits.
• Insurance: Maintain appropriate insurance coverage for your property.

Maintenance

Ensure the property is safe, clean, and habitable for Guests. Promptly address maintenance issues and provide necessary repairs.

Listing Content

Photographs and Media

Use actual images of the property that accurately represent its current condition. Do not use misleading or outdated photos.

Amenities and Rules

Clearly state what is included in the rental, such as:

• Amenities: Wi-Fi, parking, kitchen facilities, laundry, etc.
• House Rules: Smoking policies, pet allowances, noise restrictions, check-in/out times.

Guest Interaction

Specify your level of interaction with Guests, whether you will be present during the stay, and provide contact information for assistance.

Booking Accommodations

Booking Process

Search and Selection

Guests can search for properties based on location, dates, price range, and amenities. Filters and search tools help narrow down options.

Reservation Request

Submit a booking request to the Host, including desired dates, number of guests, and any special requests. Some Listings may offer instant booking without Host approval.

Host Acceptance

Hosts have 24 hours to accept or decline the request. Hosts should communicate promptly and may inquire for additional information before confirming.

Confirmation

Booking is confirmed upon Host acceptance and payment processing. Guests will receive a confirmation email with booking details and contact information.

Payment

Payment Methods

Payments are processed through secure third-party providers. Accepted methods may include credit/debit cards, PayPal, or other payment services.

Fees

Applicable service fees and taxes will be displayed before checkout. Guests are responsible for all charges associated with the booking.

Security Deposits

Hosts may require a security deposit to cover potential damages. The deposit amount and terms will be specified in the Listing.

Fees and Payments

Service Fees

Guest Service Fee

A percentage of the booking subtotal charged to Guests to cover operational costs and customer support. The fee will be displayed during the booking process.

Host Service Fee

A percentage of the booking subtotal deducted from Host payouts. This fee covers the use of the Platform and related services.

Payment Processing

Third-Party Providers

We use secure payment gateways to process transactions. Your payment information is encrypted and securely transmitted to these providers.

Currency Conversion

Currency conversion fees may apply based on your location and payment method. Exchange rates are determined by financial institutions and may vary.

Taxes

Host Responsibility

Hosts are responsible for determining and fulfilling their tax obligations, including income taxes, VAT, or other local taxes. We may provide tools to assist but do not offer tax advice.

Guest Responsibility

Guests may be subject to additional taxes required by local laws, such as occupancy taxes. These will be disclosed during the booking process.

Cancellation and Refund Policy

Guest Cancellations

Flexible Policy

• Full Refund: For cancellations made at least 24 hours before check-in.
• Partial Refund: No refund for cancellations made within 24 hours of check-in.

Moderate Policy

• Full Refund: For cancellations made at least 7 days before check-in.
• 50% Refund: For cancellations made between 7 days and 24 hours before check-in.
• No Refund: For cancellations made less than 24 hours before check-in.

Strict Policy

• 50% Refund: For cancellations made at least 14 days before check-in.
• No Refund: For cancellations made within 14 days of check-in.

Hosts select the cancellation policy for their Listing, which is displayed to Guests during booking.

Host Cancellations

Penalties

Hosts who cancel confirmed bookings may face penalties, including:

• Cancellation fees deducted from future payouts.
• Automatic posting of a review indicating cancellation.
• Lower search ranking or account suspension.

Extenuating Circumstances

Policy Exceptions

In cases like natural disasters, serious illness, or government travel restrictions, cancellations may be eligible for a full refund. Documentation may be required to verify the circumstances.

Resolution Center

For disputes or issues arising from cancellations, Users can access the Resolution Center to request assistance or file claims.

Host Obligations

Property Access

Check-In Instructions

Provide clear instructions for accessing the property, including key exchange, lockbox codes, or smart lock details. Ensure Guests can enter the property smoothly at the agreed-upon time.

Availability

Ensure the property is available and accessible at the agreed-upon times. Notify Guests promptly of any changes or issues that may affect their stay.

Host Conduct

Communication

Respond promptly to Guest inquiries before, during, and after the booking. Effective communication enhances the Guest experience and reduces misunderstandings.

Support

Address any issues or concerns during the stay, such as maintenance problems or neighborhood information. Be available or provide a contact person for assistance.

Compliance

Adhere to all commitments made in the Listing, including amenities, house rules, and pricing. Do not impose additional charges or rules after booking unless mutually agreed upon.

Guest Obligations

Respect for Property

Care

Maintain the property in good condition and use it responsibly. Report any damages or issues to the Host promptly.

Rules

Adhere to house rules specified by the Host, including occupancy limits, smoking policies, pet allowances, and noise restrictions.

Damages

Be responsible for any damages caused during the stay. Security deposits may be used to cover repair costs.

Conduct

Noise and Disturbances

Respect neighbors by avoiding excessive noise or disruptive behavior, especially during designated quiet hours.

Illegal Activities

Refrain from any illegal activities on the premises, including drug use, unauthorized parties, or other prohibited conduct.

Check-Out

Follow check-out instructions provided by the Host, including returning keys, securing the property, and disposing of trash appropriately.

Prohibited Activities

Users are prohibited from engaging in the following activities on the Platform:

Illegal Content

• Posting or sharing content that is unlawful, defamatory, obscene, or infringes on intellectual property rights.
• Disseminating malware, viruses, or harmful code.

Fraud and Misrepresentation

• Engaging in deceptive practices, such as creating fake Listings or impersonating another person or entity.
• Providing false information during registration or transactions.

Harmful Activities

• Engaging in activities that harm or threaten the safety of others, including harassment, stalking, or discrimination.
• Interfering with or disrupting the Platform’s functionality or security.

Unauthorized Access

• Attempting to gain unauthorized access to other Users’ accounts or personal data.
• Using automated means to access the Platform without permission.

Intellectual Property Rights

Ownership

All Content on the Platform is the property of Vxelo or its licensors and is protected by intellectual property laws.

License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes in accordance with these Terms.

User Content

By posting Content on the Platform, you grant Vxelo a worldwide, royalty-free, perpetual license to use, reproduce, modify, adapt, publish, and display the Content in connection with operating and promoting the Platform.

Respecting Third-Party Rights

You agree not to infringe on the intellectual property rights of others. If you believe your work has been copied or used without permission, please notify us.

Disclaimers

No Warranty

The Platform is provided “as is” without warranties of any kind, either express or implied. We do not guarantee the accuracy, completeness, or reliability of any Content or services provided.

No Endorsement

Vxelo does not endorse any User or property. We do not verify the identity or representations of Users beyond our verification processes and encourage you to exercise due diligence.

Third-Party Services

We may provide links to third-party websites or services. We are not responsible for their content or practices, and your use of such sites is at your own risk.

Limitation of Liability

To the fullest extent permitted by law, Vxelo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. This includes, but is not limited to, loss of profits, data, goodwill, or other intangible losses.

Indemnification

You agree to indemnify and hold harmless Vxelo, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or related to:

• Your use of the Platform.
• Your violation of these Terms.
• Your infringement of any third-party rights, including intellectual property or privacy rights.
• Your violation of any applicable laws, rules, or regulations.

Dispute Resolution

Initial Resolution

We encourage Users to resolve disputes directly with the other party through open communication and negotiation.

Mediation

If a dispute cannot be resolved amicably, parties may engage in mediation facilitated by Vxelo’s customer support team. We may provide guidance but do not make binding decisions.

Arbitration

Disputes may be settled by binding arbitration under the rules of [Insert Arbitration Institution], with the location and language agreed upon by the parties.

Legal Action

As a last resort, disputes may be escalated to legal proceedings in accordance with governing laws. Users agree to submit to the jurisdiction of the courts specified in the Governing Law and Jurisdiction section.

Governing Law and Jurisdiction

These Terms are governed by the laws of [Insert Jurisdiction], without regard to its conflict of law provisions. Any disputes arising from or related to these Terms shall be resolved in the courts located in [Insert Jurisdiction], and you consent to the exclusive jurisdiction of such courts.

Changes to These Terms

We may modify these Terms at any time. Updated Terms will be posted on the Platform with the effective date indicated. Continued use of the Platform after changes constitutes acceptance of the new Terms. If you do not agree with the changes, you should discontinue use of the Platform.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms, along with the Privacy Policy and any additional terms you agree to, constitute the entire agreement between you and Vxelo regarding the use of the Platform, superseding any prior agreements or communications.

Contact Information

If you have any questions or concerns about these Terms, please contact us at: